FAQ

Frequently Asked Questions (FAQ)

1. What is your return policy?
If you’re not satisfied with your purchase, you can request a return within 14 business days of receiving your order. Items must be unused, unopened, and in their original packaging. For more details, please refer to our Return and Refund Policy.

2. How do I initiate a return?
To start a return, email us at [Your Email Address] with your order number and the reason for your return. We will provide you with a return authorization number and detailed instructions.

3. How long does it take to process a return?
Once we receive your returned item(s), we will inspect them and process your refund within 1-3 business days. Refunds will be credited to your original payment method.

4. What are your shipping options?
We offer various shipping methods including Standard, Expedited, and Express Shipping. Delivery times depend on the shipping method chosen and your location. For detailed shipping information, please refer to our Shipping Policy.

5. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can only make changes to the shipping address if the order has not yet been processed or shipped.

6. Do you offer international shipping?
Currently, we only offer shipping within [Your Country]. We do not ship internationally at this time.

7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at [Your Email Address] within 14 business days of delivery. We will assist you with a replacement or return.

8. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

9. What payment methods do you accept?
We accept [list your accepted payment methods, e.g., credit cards, PayPal]. Payment is required at the time of purchase.

10. How can I contact customer support?
You can reach our customer support team by emailing [Your Email Address]. We aim to respond to all inquiries within 1-2 business days.

11. Do you offer gift cards?
At this time, we do not offer gift cards. Please check back in the future for updates on this option.

12. How can I stay updated on new products and promotions?
To stay informed about new arrivals, promotions, and special offers, sign up for our newsletter or follow us on [Your Social Media Links].

13. Where can I find your store policies?
Our store policies, including our Shipping Policy, Return and Refund Policy, and Terms of Service, can be found on our website under the relevant sections.

If you have any other questions, feel free to reach out to us at [Your Email Address]. We’re here to help!