Shipping policy

Shipping

We work hard to ensure that your orders are processed and shipped quickly. Here’s what you need to know about our shipping process:

Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times
Delivery times vary based on your location and the shipping method chosen at checkout. Please remember that delivery times are in addition to processing times.

  • Standard Shipping (USPS/UPS): Typically arrives within 2-7 business days, depending on your location.
  • Expedited Shipping (USPS Priority Mail/UPS): Usually delivered within 1-3 business days (delivery times are estimates, not guaranteed).
  • Express Shipping: 1-2 business days (weekends not included).

Shipping times may vary, especially during peak seasons, and we are not responsible for delays caused by shipping carriers.

Shipping Changes
If necessary, we may upgrade your shipping method to ensure faster and more reliable delivery.

Peak Seasons & Delays
During busy periods (such as holidays), shipping times may be longer. We recommend ordering early to avoid any delays.

Returns

We want you to be completely satisfied with your purchase! If you're not, here's what you need to know about returning an item:

Return Policy

  • Contact us within 14 business days of receiving your order to initiate a return.
  • Items must be returned in their original condition – unused, unopened, and in their original packaging.
  • Unfortunately, we cannot accept returns for food items, final sale items, or items that have been opened or used.

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the item was received damaged or incorrect.
  • Original shipping fees are non-refundable.

How to Request a Return

  • To start a return, email us at info@RexPlentis.com with your order number and reason for return.
  • We’ll review your request and provide a return authorization number and instructions if approved.

Refunds

  • Once we receive and inspect your returned items, we’ll process your refund to your original payment method within 1-3 business days.

For any questions about shipping or returns, feel free to contact us at info@RexPlentis.com.