Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@RexPlentis.com. Please note that returns will need to be sent to the following address: 867 Soi Ratchada Niwet 19 Khwaeng Samsen Nok, Khet Huai Khwang Krung Thep Maha Nakhon 10310 Thailand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@RexPlentis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@RexPlentis.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@RexPlentis.com. Please note that returns will need to be sent to the following address: 867 Soi Ratchada Niwet 19 Khwaeng Samsen Nok, Khet Huai Khwang Krung Thep Maha Nakhon 10310 Thailand.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@RexPlentis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@RexPlentis.com.
Return and Refund Policy
At [Your Store Name], your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below:
1. Return Eligibility
- Return Period: You may request a return within 14 business days of receiving your order.
- Condition: Items must be unused, unopened, and in their original packaging. Items should be returned in the same condition as received. Opened or used items are not eligible for returns.
- Exclusions: We do not accept returns for food, candy, or items marked as final sale. Bundled items, such as "Party in a Box," must be returned as a complete set; individual items cannot be returned separately.
2. How to Request a Return
- Contact Us: To initiate a return, please email us at [Your Email Address] with your order number and the reason for your return.
- Return Authorization: After reviewing your request, we will provide you with a return authorization number and detailed instructions for returning your item. Returns without a return authorization number will not be processed.
3. Return Shipping Costs
- Responsibility: Customers are responsible for the cost of return shipping, unless the item was received damaged or incorrect.
- Original Shipping Fees: Original shipping charges are non-refundable.
4. Refunds
- Processing Time: Once we receive your returned item(s), we will inspect them and process your refund. Refunds will be issued to the original payment method within 1-3 business days.
- Promotional Discounts: If a promotional discount was applied to your order, the amount of the discount will be deducted from your refund. For orders with free shipping promotions, the original shipping fee will be deducted from your refund.
5. Exchanges
- If you wish to exchange an item, please contact us at info@RexPlentis.com to discuss your options.
6. Additional Information
- For further details or any questions about returns and refunds, please reach out to us at info@RexPlentis.com.
Thank you for shopping with us!